1.) The patient is never an interruption to your work!
The patient is the real reason you are in business. Chores can wait.
2) Greet every patient with a friendly smile!
Patients are people. They like friendly contact. They’ll usually return it.
3) Call patients by name!
Make a game of learning patients’ names. See how many you can remember. This is a valuable habit.
4) Remember, you are the company!
In the patient’s eyes you are as important as the president of your company...probably even more so.
5) Never argue with patients!
Patients are always right in their own eyes. Agree with them where you can, and then do what you can to make them happy.
6) Never say, “I don’t know!”
If you don’t know what the answer is to a patient’s question, say, “That’s a good question. Let me see if I can find out for you.”
7) Remember, the patient pays your wages!
Every dollar you earn comes from the patient’s pocket. Treat them like the boss. They sign your paycheck!
8) State things in a positive way!
Choose positive words when speaking to a customer. This is a valuable habit that will help you become an effective communicator.
9) Brighten every patient’s day!
Do something or say something that brings a little sunshine into each patient’s life. Soon you will discover that your own life is brighter and happier!
10) Always go the extra mile!
Always do just a little more than the patient expects. You will be richly rewarded for this habit.
Join Us Today, February 22nd at 12:30pm PST for an Exciting, Brand New, Live Webinar With Dr. Matthew Loop Titled;
"The Ultimate Facebook Marketing Blueprint for Chiropractors"
Call in at 12:30 pm PST:
(559) 546-1200
Access Code:
699-268-977
Link to Attend from Computer:
www.freescreensharing.com/meetings/699-268-977
If you want to keep your practice growing month after month, join us during lunchtime on this live call , February 22nd, at 12:30 PM
Click here to learn more about Dr. Loop.
1. MANAGE YOUR TIME. Make your day as productive as possible.
2. HAVE GOALS. List and post long and short term goals – set high goals, but make them achievable.
3. BECOME ACCOUNTABLE FOR YOUR GOALS. Take initiative to achieve high priority goals.
4. FALL IN LOVE WITH CHIROPRACTIC. If you love what you do, your staff, your patients, etc. will see and feel it too.
5. WATCH OVER ANY CHANGES TAKING PLACE IN CHIROPRACTIC. Keep up to date with chiropractic procedures, policies, insurance procedures, equipment, etc…
6. BECOME A SPECIALIST. Put your all in everything and anything you do and become a specialist in all things you create.
7. HAVE AN ADVISOR OR MENTOR. It’s important to have someone to bounce ideas with, get professional advice, etc…
8. HAVE A STRONG PROCEDURE-BASED PRACTICE. Create an efficient clinic by streamlining your office procedures, cross training your staff, using scripts, etc…
9. IMPROVE YOUR MANAGEMENT SKILLS. Learn not only to be a good doctor, but learn to have great management skills.
10. MANAGE BY GOOD EXAMPLE. Get the best out of your staff by being a good leader.
_Upcoming Webinars and Conference Calls - Click Here
Cal Jam - Click HereWhy the “Dirty” Dozen? Because a lot of people cringe about getting their hands dirty. Reality is that we must work hard to materialize our goals. Invested time and efforts will pay off.
It is important to implement the daily plan so that we can continue implementing weekly, monthly, quarterly, and yearly plans. This is a template to build upon. It is a beginning, not a finished product. Use your imagination to make it better and fit it to your practice. Get after it. Get your hands dirty!
My Daily Plan/the Daily Dozen:
1. Write 3 Postcards to Recall Patients
2. Make 3 Phone Calls w/ Reactivation Offer
3. Give out 3 “Invitations to Health”
4. Give out 3 Business Cards
5. Take 3 Absentee Consultations
6. 100% Chiropractic Opportunity
7. Enthusiasm for Chiropractic/Affirmation
8. 100% Condition of the Day
9. Get One New Testimony Today
10. Sign up 100% of NP for NPOC
11. Have a Patient Testify to the CA
12. Write 3 Thank You Notes
_Take into account that great love and great achievements involve great risk. When you lose, don't lose the lesson. Follow the three R’s: Respect for self Respect for others Responsibility for all your actions- Remember that not getting what you want is sometimes a wonderful stroke of luck.
- Learn the rules so you know how to break them properly.
- Don't let a little dispute injure a great friendship.
- When you realize you've made a mistake, take immediate steps to correct it.
- Spend some time alone every day.
- Open your arms to change, but don't let go of your values.
- Remember that silence is sometimes the best answer.
- Live a good, honorable life. Then when you get older and think back, you'll be able to enjoy it a second time.
- A loving atmosphere in your home is the foundation for your life.
- In disagreements with loved ones, deal only with the current situation. Don't bring up the past.
- Share your knowledge. It's a way to achieve immortality.
- Be gentle with the earth.
- Once a year, go someplace you've never been before.
- Remember that the best relationship is one in which your love for each other exceeds your need for each other.
- Judge your success by what you had to give up in order to get it.
__Test drive a free demonstration of the online chiropractic mastery training membership site by clicking here Since a new patient’s impression of the office is formed by the initial contact, the roll of the Chiropractic Assistant is therefore extremely important in developing a good first impression!
To become first in the patient’s eyes, the C.A. must become a true F.R.I.E.N.D.!
Here are six key ingredients that comprise a good first impression:
F = Friendly – Learn the patient’s name quickly
R = Resourceful – deal promptly and effectively with problems
I = Intelligent – answer question with ease
E = Easy to talk to - Trustworthy
N = Nice – Show sincere interest in the patient
D = Dependable – Reliable
Test drive a free demonstration of the online chiropractic mastery training membership site by clicking here.
You are here today to bring possibilities to life. Through your focus and your action, you continually transform what can be into what is.
You are a finely tuned and highly effective instrument of creativity. Whatever you most intensely and persistently imagine comes surely and steadily to life.
It is completely natural for you to bring dreams into reality. For that is what you do.
The limitations you perceive create rock-solid obstacles as long as you choose to hold them. The possibilities you imagine with passion and purpose are expressed through your life as magnificent achievements.
Often without even realizing it, you work your creative magic. With every thought, every action, every moment, every experience, you add your own special gifts to life.
Fill your dreams with beauty, fill your thoughts with integrity, and fill your moments with loving purpose; for they are what your world is surely becoming.
We had tons of fun at Parker Vegas and enjoyed meeting and seeing all of you. As a thanks for all of our new chiropractic clients in New Zealand, Malaysia, Tasmania, and Canada, and to all of our current clients and new alliances, we created this short slide show of the highlights of our trip. Check it out below and please share it through Facebook and Twitter. We look forward to helping and serving all of you in the future months to come. Make 2012 your best year ever!
It is a scientific fact that, aerodynamically, the bumble bee cannot fly; its body is too heavy and its wings are too light! This “fact” has not prevented it from flying. BEE like the bumble bee and do the impossible!
1. BEE THERE-You are the best person for the job! You took the job! BEEING there every day possible is vitally important. There really is no substitute for you.
2. BEE YOURSELF-Let people see the real you. Adults and children benefit when they know you and know how you feel!
3. BEE PROFESSIONAL-A professional makes the job look easy! How do others perceive you and your job? Look, act and live like a professional.
4. BEE CONSISTENT-Consistency in discipline and attitude is extremely important. Do others know what to expect from you?
5. BEE CARING-People don’t care how much you know until they know how much you care! Show them you really care.
6. BEE A HUGGER-People need three hugs a day just to be mediocre; 13 hugs a day leads to greatness! The greatest hunger in America today is skin hunger; touch people on the hand or shoulder and show your caring.
7. BEE A GOAL SETTER-Set goals in seven areas: physical, mental, spiritual, family, financial, career, social—and review them often! Goals are your roadmap to success.
8. BEE PREPARED-remember the five P’s: “Proper Planning Prevents Poor Performance.” Organize and prepare for work and family. Strive for balance between the two.
9. BEE A GOOD FINDER-Look for the good in others. An ounce of gold is covered by tons of dirt, but we don’t look for the dirt. Find the gold in people.
10. BEE A GOOD INFLUENCE-People form attitudes about others based on your actions. Each person is responsible for their actions on a daily basis!
11. BEE ENTHUSIASTIC-Enthusiastic people make a big difference in society, in the workplace, in their lives. Your love for your work shows – show it enthusiastically.
12. BEE POSITIVE-Good books, good people and good cassette tapes help us put the good, clean, pure, powerful and positive thoughts into our minds!
BONUS BEE----BEELIEVE----Believe in you, your family, your community, and in chiropractic.
To help your practice succeed in 2012, we are offering you the opportunity to test drive Ultimate Practice Mastery, a private membership site dedicated to providing you the most effective, efficient, and profitable advertising, marketing, business, and practice building training and materials on the planet.
Wishing you an amazing 2012 filled with abundance, happiness, and lot's of new patients.
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